Best Business Award
First Colour Wins Customer Focus Award
First Colour has won the prestigious and sought after Best Business Awards in the category 'Customer Focus'.
Commenting on the award to First Colour, Andrew Areoff, chairman of the judges, said:
"A lot of companies talk about going the extra mile, but First Colour have demonstrated they do just that, time and again The company clearly has a strong can- do culture and gives prompt, reliable service, consistently achieving high customer satisfaction ratings. A very worthy winner of the Best Customer Focus award. Many congratulations to First Colour."
A big factor in the award was the First Colour surveys that are sent to every customer after completion of their job. Feedback from our customers is crucial to understanding how the service can be improved.
Cliff Finn - Managing Director of First Colour Limited commented:
"We aim to give each and every customer an easy channel to give us feedback - and many customers take up that opportunity. The quality of the information we receive is totally invaluable to us and the print service we supply."
Over the last year First Colour have received back over 1800 surveys and the overall satisfaction levels are :-
• 98.5% of customers were very satisfied or satisfied with the final product
• 97% of customers were very satisfied or satisfied with the quality of service
• 97.6% of customers would recommend our services to friends and family
SEE WHAT JUST A FEW OF OUR CUSTOMERS HAVE TO SAY...
"I can think of nothing that could improve the experience next time. The service is particularly good and nothing it seems is too much trouble - but I will keep on testing this!"
"Always very happy with what you guys produce for us and always done so helpfully and efficiently! thank you very much!"
"The guys in Westminster are great, very fast and always accommodating with late requests."
"Every aspect of my dealings with your company was excellent. It was a private order and spanned a short period of a couple weeks."
"I called with a rush job that needed to be printed and delivered to a nearby exhibition centre. The job was printed, packaged and a courier booked to deliver the printed items within the hour. All in all a faultless service. Very efficient and shall certainly use you again."
"The service is excellent as is the turnaround and overall knowledge of the team."
FIND OUT FOR YOURSELVES
We offer a wide range of print, copy and design services in line with your needs. From digital, litho and thermographic printing to posters, banners, flyers, copying, document creation and more - we offer an unrivalled and proven service.
Ready to put us to the test?